Overview
Coinsquare is a popular Canadian cryptocurrency trading platform. This guide explains how to sign in to your Coinsquare account, step-by-step troubleshooting tips if you can’t log in, account recovery procedures, and security best practices to keep your funds safe. Use this as a quick reference to streamline access to your account while minimizing risk.
How to Sign In (Step-by-step)
- Open your browser and go to the official Coinsquare website: https://www.coinsquare.com.
- Click the Sign In or Login button in the top-right corner.
- Enter your registered email address and password into the login form.
- If you enabled two-factor authentication (2FA), enter the temporary code from your authenticator app (or SMS if you use text-based 2FA).
- Click Sign In. You should be redirected to your account dashboard.
Troubleshooting Common Login Issues
Problems signing in are usually caused by a few common issues. Try these fixes:
- Incorrect password: Double-check for caps lock, extra spaces, or autofill errors. Try typing your password into a text editor to confirm it.
- Email not recognized: Confirm you're using the same email you used to register. If you used a social sign-in (Google, Apple), try that option.
- 2FA errors: Ensure your device clock is accurate if you use a time-based authenticator (TOTP). Resync the clock in the authenticator app if necessary.
- Browser issues: Clear cache & cookies, disable extensions (ad blockers or privacy tools), or try an incognito window. Try a different browser or device.
- Service outage: Check Coinsquare’s status page or their official social channels to see if there’s a known platform issue.
Account Recovery: Forgot Password or Locked Out
If you’ve forgotten your password, use the Forgot password link on the login page. Coinsquare will send a password-reset email to your registered address with instructions. If you no longer have access to that email, contact Coinsquare support and be prepared to verify your identity (ID, proof of address, transaction history) as requested.
Two-Factor Authentication (2FA) & Security Tips
Enabling 2FA dramatically improves security. Recommended practices:
- Use an authenticator app (Google Authenticator, Authy) over SMS for stronger protection.
- Store your 2FA backup codes in a secure password manager or offline safe.
- Enable account alerts and email confirmations for withdrawals and major changes.
- Use a strong, unique password stored in a password manager; avoid reusing passwords across services.
When to Contact Support
Contact Coinsquare support if you suspect unauthorized access, cannot complete account recovery, or the site returns persistent errors after trying the troubleshooting steps above. Provide clear, factual information but never share your password or full 2FA codes in support tickets.
Frequently Asked Questions
- How long does a password reset take?
- Typically you’ll receive the reset email within minutes — check spam/junk folders. If not received after 30 minutes, contact support.
- Can I disable 2FA?
- Yes, but only after logging in and confirming via your authenticator. Disabling 2FA reduces account security and is not recommended.
This guide is for informational purposes only. Always rely on official Coinsquare resources and support channels for account-specific actions and up-to-date platform policies.